Thank you for choosing Horse & Buggy Brands! This Shipping Policy outlines the terms and conditions related to the shipping of your orders.

Shipping Locations

We currently ship to addresses within Canada. We do not offer international shipping at this time. We are continuously evaluating our shipping capabilities and may expand our shipping locations in the future.

Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Delivery within 3-7 business days.
  • Expedited Shipping: Delivery within 1-3 business days.

Delivery times are estimates and may vary depending on the destination, weather conditions, and other factors beyond our control. Please note that business days do not include weekends or holidays.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before placing your order.

We may offer free shipping promotions for orders that meet certain criteria. Please check our website or promotional materials for details.

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Tracking Your Order

You can track your order using the tracking number provided in the shipping confirmation email. Please allow 24-48 hours for the tracking information to update.

Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control. We are not responsible for delays caused by these circumstances.

If your order is significantly delayed, please contact us at info@horseandbuggybrands.com, and we will work with the carrier to resolve the issue.

Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us at [Email Address] immediately. We will file a claim with the carrier and work with you to resolve the issue, which may include a replacement or a refund.

Incorrect Shipping Address

It is your responsibility to provide an accurate and complete shipping address. We are not responsible for orders that are delivered to an incorrect address due to inaccurate information provided by the customer.

If you need to update your shipping address after placing an order, please contact us at info@horseandbuggybrands.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes once the order has been processed.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at info@horseandbuggybrands.com.